TERMS AND CONDITIONS
Effective Date: 01 April 2023
Company Name: Connect Australia Pty Ltd
Business Address: Suite 5, 6-8 Pacific Highway, St Leonards NSW 2065
Contact Number: +61 2 9985 1673
Email: admin@connectaustralia.
Website: www.connectaustralia.
I. TERMS & CONDITIONS FOR EMPLOYER-SPONSORED SERVICES
(NOTE: This is not Migration Service and no Legal or Migration Advice is Provided)
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Introduction
1.1. These Terms & Conditions (“Employer-Sponsored Terms”) apply to all Employer-Sponsored Services provided by Connect Australia Pty Ltd (“Connect Australia,” “we,” “us,” or “our”).
1.2. Employer-Sponsored Services are defined as those relating to job-focused support, including but not limited to: résumé preparation, employer outreach, interview preparation, salary/benefit negotiation, and other assistance aimed at facilitating potential employment that may lead to sponsorship.
1.3. These Employer-Sponsored Terms are separate from any Migration Services Agreement. Employer-Sponsored Services do not constitute legal advice, migration advice, or representation in any visa application before the Department of Home Affairs or any regulatory authority. -
Scope of Employer-Sponsored Services
2.1. No Guarantee of Employment or Sponsorship: We do not guarantee that you will secure employer sponsorship or an employment position through these services.
2.2. Client Cooperation: You agree to provide accurate information, respond promptly to our communications, and follow any recommended steps, including making direct calls or sending emails to prospective employers.
2.3. Limited Migration Queries: Any complimentary discussions on visa eligibility or basic sponsorship pathways are strictly informational, addressed to potential sponsoring employers, and do not create a registered migration agent-client relationship between Connect Australia and you. -
Fees and Payment
3.1. Non-Refundable: All fees paid for Employer-Sponsored Services are non-refundable under any circumstances, including (but not limited to) changes of mind, inability of a prospective employer to sponsor, or any adverse immigration outcomes.
3.2. Payment Terms: Fees are due and payable as agreed at the time of signing up for the Employer-Sponsored Service.
3.3. No Visa or Legal Component: Fees paid do not include any visa lodgement charges, government fees, or formal migration advisory services. -
Disclaimer of Visa Outcomes
4.1. Any discussion about potential visa sponsorship is speculative and does not constitute professional migration advice.
4.2. The decision to grant or refuse any visa remains solely with the Department of Home Affairs. -
Termination and Conduct
5.1. Termination Right: We reserve the right to terminate Employer-Sponsored Services immediately if you violate these Employer-Sponsored Terms or engage in conduct deemed abusive, threatening, harassing, or otherwise objectionable.
5.2. No Refund Upon Termination: In the event of a termination for breach of conduct or any other reason specified herein, you will not be entitled to a refund of any fees paid. -
Privacy and Data Handling
6.1. Client Privacy Policy: We collect, use, and disclose personal information in accordance with our Client Privacy Policy. By using our Employer-Sponsored Services, you consent to the terms of our Privacy Policy.
6.2. Data Breach Protocol: In the event of a suspected or actual data breach, we will follow our Data Breach Response Protocol to assess, contain, and remediate the issue in compliance with legal obligations.
6.3. Professional Privacy Policy: Any unauthorized capture or dissemination of information regarding our staff or client interactions is strictly prohibited and may result in termination of services. -
Limitation of Liability
7.1. To the fullest extent permitted by law, Connect Australia shall not be liable for any direct, indirect, incidental, or consequential damages resulting from or arising out of the use of or inability to use the Employer-Sponsored Services.
7.2. Nothing in these Employer-Sponsored Terms is intended to exclude any liability that cannot be excluded under Australian law. -
Governing Law and Dispute Resolution
8.1. These Employer-Sponsored Terms are governed by the laws of New South Wales, Australia.
8.2. Any dispute arising out of or in connection with Employer-Sponsored Services shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.
II. TERMS & CONDITIONS FOR MIGRATION SERVICES
(Bound by the Migration Agents Code of Conduct)
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Introduction
1.1. These Terms & Conditions (“Migration Terms”) apply to all Migration Services provided by an Australian Registered Migration Agent and or a Licensed New Zealand Immigration Adviser at Connect Australia Pty Ltd.
1.2. All Migration Services are provided in strict accordance with:
– The Migration Agents Code of Conduct (available at www.mara.gov.au)
– The Consumer Guide published by the Office of the Migration Agents Registration Authority (also available at www.mara.gov.au)
1.3. These Migration Terms are distinct from any Employer-Sponsored Services Terms & Conditions, which do not constitute migration or legal advice. -
Scope of Migration Services
2.1. Migration Advice and Representation: Our Registered Migration Agent(s) provide professional advice, prepare and lodge visa applications, and represent clients in migration-related matters before the Department of Home Affairs, as agreed in a separate Service Agreement or Costs Disclosure Agreement.
2.2. Obligations Under the Code: In providing Migration Services, our Registered Migration Agent(s) will:
– Act professionally, ethically, and honestly,
– Provide timely, accurate, and comprehensive advice,
– Maintain client confidentiality and privacy in accordance with the Migration Agents Code of Conduct and our internal Client Privacy Policy.
2.3. No Guarantee of Visa Outcome: The final decision on visa grants and or applications rests solely with the Department of Home Affairs. -
Fees, Payment, and Refunds
3.1. Fee Agreement: A detailed fee agreement will be provided.
3.2. Payment Schedule: You must adhere to the agreed payment schedule. Late or non-payment may result in suspension or termination of Migration Services.
3.3. Refunds: Refunds, if any, will be handled in accordance with the terms outlined in the fee agreement and in compliance with the Migration Agents Code of Conduct. Unless specified, fees remain non-refundable once services have commenced. -
Client Responsibilities
4.1. Accurate Information: You must provide complete, truthful, and accurate information and documentation necessary for the preparation and lodgement of your visa application.
4.2. Timely Communication: You agree to respond to our requests and communications promptly to facilitate an efficient visa application process.
4.3. Compliance with Law: You must comply with all applicable migration laws, regulations, and requests from the Department of Home Affairs. -
Communication and Confidentiality
5.1. Communication Policy: We aim to respond to all new inquiries within two (2) business days. We will keep you informed of any significant developments in your matter.
5.2. Privacy Protection: All personal information is handled in accordance with our Client Privacy Policy and the Migration Agents Code of Conduct.
5.3. Data Breach Response: In the event of a suspected or actual data breach affecting your information, we will activate our Data Breach Response Protocol and comply with legal notification requirements. -
Termination for Breach of Conduct
6.1. Immediate Termination: Connect Australia reserves the right to terminate the Migration Services with immediate effect if you:
– Engage in abusive, threatening, harassing, defamatory, or otherwise objectionable behavior toward our staff or representatives,
– Engage in fraud, deception, or breach of any law or regulation,
– Intentionally or recklessly damage our reputation or goodwill, or
– Otherwise act in bad faith or in a manner detrimental to our interests.
6.2. Consequence of Termination: Upon termination for breach, you will not be entitled to any refund of fees paid and will remain liable for any outstanding fees or expenses incurred. -
Professional Conduct Obligations
7.1. Compliance with the Code: Our Registered Migration Agent(s) must comply with the Migration Agents Code of Conduct at all times, ensuring professional, ethical, and transparent client dealings.
7.2. Consumer Guide: You acknowledge having received and read the Consumer Guide published by the Office of the Migration Agents Registration Authority, explaining your rights and obligations as a consumer of migration advice. -
Governing Law and Dispute Resolution
8.1. Jurisdiction: These Migration Terms are governed by the laws of New South Wales, Australia, and any disputes shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
8.2. Complaints and Disputes: In the event of a dispute regarding Migration Services, you are encouraged to contact us first. If the matter remains unresolved, you may contact the Office of the Migration Agents Registration Authority as outlined in the Consumer Guide.
III. GENERAL POLICIES APPLICABLE TO ALL SERVICES
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Client Privacy Policy
Connect Australia is committed to protecting your privacy. We collect, use, and disclose personal information in accordance with our internal Client Privacy Policy, which can be found here. By using our services, you consent to this policy. -
Data Breach Response Protocol
In the event of a suspected or confirmed data breach, Connect Australia will promptly assess, contain, and mitigate the breach, as outlined in our Data Breach Response Protocol. -
Professional Privacy Policy
We maintain strict controls over the capture and distribution of information related to our staff, client interactions, and staff personal data. Unauthorised collection or dissemination of such information is strictly prohibited and may result in termination of services without refund. -
Communication Policy
- We generally aim to respond to new inquiries within two (2) business days.
- We communicate in a clear manner and maintain transparency on case progress.
- Client information is handled with the utmost discretion.
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Termination for Breach of Conduct (General)
If a client engages in abusive, threatening, harassing, or otherwise objectionable behavior toward our staff or representatives, or otherwise breaches these Terms & Conditions, Connect Australia reserves the right to terminate services immediately without any refund of fees. -
Updates and Amendments
Connect Australia may update or amend these Terms & Conditions from time to time. Any changes will be posted on our website, and your continued use of our services signifies acceptance of those changes. -
Severability
If any provision in these Terms & Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. -
Contact Us
For any questions, clarifications, or further information about these Terms & Conditions or our policies, please contact us at:- Phone: +61 2 9985 1673
- Email: admin@connectaustralia.
com.au - Address: Suite 5, 6-8 Pacific Highway, St Leonards NSW 2065
ACKNOWLEDGMENT
By accessing or using any of our services—whether Employer-Sponsored or Migration Services—you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.